Hi Renwick,
A couple more questions..
Do you have the user manual? Because it appears that the XTS button changes to channel 2 or something like that.
Do you have all the speakers connected? Front, rear and centre.
Are the speakers the correct impedence for the amp. 4-8 ohms?
If you power the unit on, will it stay on and play normally until you press XTS button?
Can you provide exactly what is happening, does the leds stay on?
When audio goes off is there any clicking heard from the amp etc etc.
Martin