On my unit with an output of 30.0V, U2 pin 6 has an output of 30.07, pin 2 11.46V, Pin 3 = 11.44. No load
If U2, pin 6 has an output of 13.8V, pin 2 = 5.02, pin 3 =5.00V
R12 is 55.6K , R11 with pot = 34.5 KOhms; amplification = 1+ 55.6/34.5 = 2.61. This is very close to measured...