Compass stupidity.

[Crash Gordon]

This one pissed me off today. Took over a Pro 1 install on saturday, fixed a
bunch of mistakes on a Vista 10. Compassed it several times over the weekend
to take out o/cs and add zone descriptions, no problem. Last night an upload
to the panel failed, I figured they were online with computer or something
so I'd try again this morning. No go.

Owner called me this morning telling me the panel was displaying Oil Burner
Override and Ambush Trouble...just weird messages and zones numbers that
didn't exist like 53?

Had him reset panel, try to get into programming with installer code...no
go.

Call techsupport...oh yeah if that happens the panel is locked out and you
cant fix it. WHAT? It doesn't do error checking when programming and then
roll back to old programming if errors are found? No. Are you kidding me?

Off to ADI to buy a 10P

Ah it was an old panel anyway, but I sure didnt feel like redoing the whole
dang thing.

First time I've ever had this happen to ANY panel when remote programming.

 

[Mark Leuck]

This one pissed me off today. Took over a Pro 1 install on saturday, fixed a
bunch of mistakes on a Vista 10. Compassed it several times over the weekend
to take out o/cs and add zone descriptions, no problem. Last night an upload
to the panel failed, I figured they were online with computer or something
so I'd try again this morning. No go.

You sure it was during an upload and not a download? The V10, 4110 and
Via-30's did berry berry bad things if they drop off during a download,
usually it changes the CSID, forces the panel into call back mode and screws
up the installer code

Owner called me this morning telling me the panel was displaying Oil Burner
Override and Ambush Trouble...just weird messages and zones numbers that
didn't exist like 53?

Heh...yup, I always get edgy when starting to download a V10

Had him reset panel, try to get into programming with installer code...no
go.

He'll have to power it down then back up and get in that way

Call techsupport...oh yeah if that happens the panel is locked out and you
cant fix it. WHAT? It doesn't do error checking when programming and then
roll back to old programming if errors are found? No. Are you kidding me?

On that panel it must download everying at once, the higher panels do error
checking during the transfer and therefore do not have problems if they drop

Off to ADI to buy a 10P

That one won't have the same problems

First time I've ever had this happen to ANY panel when remote programming.

It's rare but it happens

 

[Crash Gordon]

|
| | > This one pissed me off today. Took over a Pro 1 install on saturday,
fixed
| a
| > bunch of mistakes on a Vista 10. Compassed it several times over the
| weekend
| > to take out o/cs and add zone descriptions, no problem. Last night an
| upload
| > to the panel failed, I figured they were online with computer or
something
| > so I'd try again this morning. No go.
|
| You sure it was during an upload and not a download? The V10, 4110 and
| Via-30's did berry berry bad things if they drop off during a download,
| usually it changes the CSID, forces the panel into call back mode and
screws
| up the installer code

Compass calls loads backwards...but, I was loading TO the panel.

|
| > Owner called me this morning telling me the panel was displaying Oil
| Burner
| > Override and Ambush Trouble...just weird messages and zones numbers that
| > didn't exist like 53?
|
| Heh...yup, I always get edgy when starting to download a V10
|
| > Had him reset panel, try to get into programming with installer
code...no
| > go.
|
| He'll have to power it down then back up and get in that way

I had him try that...but didn't think to try the *+# method, just had him
try installer code and default. I may mess with it this weekend and see if I
can get to the probably scrambled installer code...or just shit can it.


| >
| > Call techsupport...oh yeah if that happens the panel is locked out and
| you
| > cant fix it. WHAT? It doesn't do error checking when programming and
then
| > roll back to old programming if errors are found? No. Are you kidding
me?
|
| On that panel it must download everying at once, the higher panels do
error
| checking during the transfer and therefore do not have problems if they
drop
|
| > Off to ADI to buy a 10P
|
| That one won't have the same problems

The replacement went smooth. He's happy besides I like the Auto Stay
feature...and he gets a new warranty blah blah blah.


|
|
| > First time I've ever had this happen to ANY panel when remote
programming.
|
| It's rare but it happens
|
|

 

[Nick Markowitz]

I have been helping a national accounts dealer with takeovers and there
finding out what a bad choice it was to stay with the 4110Xm panels the
chain is using in there stores what a headache at least there upgrading.