So the relay is 12VDC but we keep seeing 17V. Isn't that a bit odd?
it's an unregulated 17V it will drop a volt or 3 under load
OK an idea .... if not too difficult, can you remove Q117 from the board ( note its orientation) and then see if a voltage appears on the base of Q116
Q117 may be dragging the voltage on the base of Q116 to ground (0V rail)
