I NEED INFORMATION ABOUT ADT AND FEDERAL REGULATIONS

[[email protected]]

I'm under the impression that my ADT system was hooked up in violation
of federal law and need information on whether or not it is illegal
for the system to be hooked up simply to a line inside the house, and
not the outside line to allow line seizure.

ADT hooked up my system and never mentioned anything about it being
hooked up incorrectly. When I tried to cancel on those grounds, they
refused to waive my de-activation fee and stated that I was still
under contract with them even though I signed a contract for a 100%
operable system.

They offered to fix it and credit my account for a few months, but I
can't trust them knowing that if something had happened, my wife and
child could have been hurt.

If I knew where to find the federal statute, I would really have a
case.

Can anybody help?

Please email [email protected] with any information you can help
with. Thanks!

 

[Robert L Bass]

I'm under the impression that my ADT system was

hooked up in violation of federal law and need
information on whether or not it is illegal for the
system to be hooked up simply to a line inside the
house, and not the outside line to allow line seizure.

It's not a law. There are "tarriffs" in many states
which govern use of telco lines. Screwing up on
something like the RJ31X (alarm system telephone
line interface) isn't a violation of law though.

ADT hooked up my system and never mentioned
anything about it being hooked up incorrectly...

In all probability the idiot who did the installation
never told his boss about it either.

When I tried to cancel on those grounds, they
refused to waive my de-activation fee and stated
that I was still under contract with them even
though I signed a contract for a 100% operable
system.

Technically, they're right. The only remedy in
the agreement for such a mistake is for them to
correct it.

They offered to fix it and credit my account for a
few months, but I can't trust them knowing that
if something had happened, my wife and child
could have been hurt.

If it's one of their so-called "Authorized Dealers" I
wouldn't trust them either. However, that offer is
a reasonable one assuming that there are no other
problems with the installation.

If I knew where to find the federal statute, I
would really have a case.

To the best of my knowledge there's no such
statute.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
=============================>

 

[Nick Markowitz Jr.]

a complaint can be filed with FCC which see it only as a civil violation
and low level at that.Every once and a while they take action on poorly
installed telco products but do not hold your breath.

 

[Crash Gordon]

federal statute on line seizure?



| I'm under the impression that my ADT system was hooked up in violation
| of federal law and need information on whether or not it is illegal
| for the system to be hooked up simply to a line inside the house, and
| not the outside line to allow line seizure.
|
| ADT hooked up my system and never mentioned anything about it being
| hooked up incorrectly. When I tried to cancel on those grounds, they
| refused to waive my de-activation fee and stated that I was still
| under contract with them even though I signed a contract for a 100%
| operable system.
|
| They offered to fix it and credit my account for a few months, but I
| can't trust them knowing that if something had happened, my wife and
| child could have been hurt.
|
| If I knew where to find the federal statute, I would really have a
| case.
|
| Can anybody help?
|
| Please email [email protected] with any information you can help
| with. Thanks!
|

 

[Buggs]

federal statute on line seizure?

I have already alerted the FBI, and they're on it.
js

 

[Crash Gordon]

TV law.
i've never even seen local code requiring line seizure let alone a federal
law.




| | > federal statute on line seizure?
|
| I have already alerted the FBI, and they're on it.
| js
|
|

 

[Doug]

Not the sort of help you need

Doug

 

[Robert L Bass]

I have already alerted the FBI, and they're on it.

But ADT doesn't use FBI products.

 

[Nick Markowitz Jr.]

There actually is a FCC standard that covers wiring and proper phone jacks
to be used and how products perform regarding telco line siezure etc etc.
such as straight solid pair wiring is no longer recomended it must be
twisted cat 3 or better but there are no fcc police going to come bang on
your door about it it is a standard.

How ever if a company does not follow the standard and causes interference
to the phone network they can be cited by fcc if it is an extrardianry
case or if a fire or burg system fails to properly sieze a phone line and
a system failure results because signal did not go out during fire
etc.becuse the standard was not folowed
the civil liabilty part comes in and when it is taken to court these
standards are cited as cause of the failure .
and it is part of what a jury conciders in determining a verdict.and then
damages if warranted.

Same thing goes when i investigate fire or fire caused failure I follow
NFPA921 in how i should conduct an investigation using the scientific
method. this is the standard used in courts to insure a proper fire
investigation takes place.

 

[Jim]

There actually is a FCC standard that covers wiring and proper phone jacks
to be used and how products perform regarding telco line siezure etc etc.
such as straight solid pair wiring is no longer recomended it must be
twisted cat 3 or better but there are no fcc police going to come bang on
your door about it it is a standard.

Since Homeland Security, I think this now falls under the
responsibility of the Pillow Tag Removal, police.

 

[Crash Gordon]

First, somekind of damages would have had to have had happened....so far it
looks like the op is just lookin' for a way out of the contract.





| There actually is a FCC standard that covers wiring and proper phone
jacks
| to be used and how products perform regarding telco line siezure etc etc.
| such as straight solid pair wiring is no longer recomended it must be
| twisted cat 3 or better but there are no fcc police going to come bang on
| your door about it it is a standard.
|
| How ever if a company does not follow the standard and causes interference
| to the phone network they can be cited by fcc if it is an extrardianry
| case or if a fire or burg system fails to properly sieze a phone line
and
| a system failure results because signal did not go out during fire
| etc.becuse the standard was not folowed
| the civil liabilty part comes in and when it is taken to court these
| standards are cited as cause of the failure .
| and it is part of what a jury conciders in determining a verdict.and then
| damages if warranted.
|
| Same thing goes when i investigate fire or fire caused failure I follow
| NFPA921 in how i should conduct an investigation using the scientific
| method. this is the standard used in courts to insure a proper fire
| investigation takes place.
|
|
|
| | > Not the sort of help you need
| >
| > Doug
| >
| > --
| >
| > | >> I'm under the impression that my ADT system was hooked up in violation
| >> of federal law and need information on whether or not it is illegal
| >> for the system to be hooked up simply to a line inside the house, and
| >> not the outside line to allow line seizure.
| >>
| >> ADT hooked up my system and never mentioned anything about it being
| >> hooked up incorrectly. When I tried to cancel on those grounds, they
| >> refused to waive my de-activation fee and stated that I was still
| >> under contract with them even though I signed a contract for a 100%
| >> operable system.
| >>
| >> They offered to fix it and credit my account for a few months, but I
| >> can't trust them knowing that if something had happened, my wife and
| >> child could have been hurt.
| >>
| >> If I knew where to find the federal statute, I would really have a
| >> case.
| >>
| >> Can anybody help?
| >>
| >> Please email [email protected] with any information you can help
| >> with. Thanks!
| >>
| >
| >
|
|

 

[Nick Lawrence]

Sometime back, as an alarm failure expert, I was involved in a case
against Westinghouse (or were they called Westec then?) alarm.

The case involved, among other things, whether the customer had the
ability to disconnect the alarm from the phoneline (say, in the event of
alarm equipment malfunction, as had occurred in this case).

As it was, the alarm had an RJ31X jack, but it was inside the locked
alarm panel, and moreover, the subscriber had not been instructed on how
to disconnect the alarm from the telco.

These facts, coupled with some clever tactics by competent Plaintiff's
counsel, brought a $4.4MM jury verdict against the alarmco in favor of
my client the alarm subscriber.

This is a very good reason for RJ31X jacks to be wired properly (not
hotwired as many peel-n-stick mass marketers do), and readily accessible
to subscribers.

Nick Lawrence
Berkeley, CA

 

[Doug]

There are very good reasons to provide line seizure and correctly wire a
RJ31X or RJ38X, but is there an FCC requirement to provide line seizure?. I
doubt it.

Doug

--

 

[Nick Lawrence]

Hi Doug,
Good question.
The telco USOC install guidebook (at least my copy of it) shows RJ31X
being wired with line seizure (4+5 in, 1+8 out) and ahead of all CPE.
Is this an FCC requirement?
Nick

 

[Robert L Bass]

"would have had to have had happened..."

Huh??? :^)

 

[Robert L Bass]

...is there an FCC requirement to provide line seizure

TTBOMK, no. There is "standard trade practice" however,
and that has often been used as a measure of whether a
given job was done correctly. The problem here is that
the failure in question is probably not bad enough for a
court to set aside the contract. Also, the company has
apparently made a reasonable offer to correct the problem
and to compensate the client. I understand his concern
about them given the mistake they made but I doubt it's
enough to get out of the contract.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
=============================>

 

[Crash Gordon]

nice sentence structure eh?
jest borrowing from our canadian friends ))




| "would have had to have had happened..."
|
| Huh??? :^)
|

 

[Robert L Bass]

nice sentence structure eh?

It boggles Doug's mind.