C
Chuck
- Jan 1, 1970
- 0
I posted to this group a few months ago to see if there was a known
problem in this camcorder causing the reel motor to stop and tape to
spill. Since then I discovered that the reel motor itself was
defective and, from looking at how it is built, I believe this will be
a common problem. When I asked the Ikegami technical support people
for assistance, I was told the error number means the take up sensor
was faulty. Obviously that wasn't the case since the motor stopping
resulted in the sensor reporting an error. My response to this obvious
misdiagnosis was ignored. In desperation I called Sony's technical
support since they are the real manufacturer and I was told to clean
the tape path. Do either of these companies have a secret number that
a servicer can call and talk to a real technician? Sony's Pro service
center in Georgia has closed so my contacts there are long gone. I
hope the pro companies haven't decided to supply consumer level
support to their pro lines. Chuck
problem in this camcorder causing the reel motor to stop and tape to
spill. Since then I discovered that the reel motor itself was
defective and, from looking at how it is built, I believe this will be
a common problem. When I asked the Ikegami technical support people
for assistance, I was told the error number means the take up sensor
was faulty. Obviously that wasn't the case since the motor stopping
resulted in the sensor reporting an error. My response to this obvious
misdiagnosis was ignored. In desperation I called Sony's technical
support since they are the real manufacturer and I was told to clean
the tape path. Do either of these companies have a secret number that
a servicer can call and talk to a real technician? Sony's Pro service
center in Georgia has closed so my contacts there are long gone. I
hope the pro companies haven't decided to supply consumer level
support to their pro lines. Chuck
