Is low-priced Internet monitoring reliable?

A

alarman

Jan 1, 1970
0
blueman said:
It's an uninformed guess -- everyone got the same raise -- they blamed it
on
increased cost of fuel, transportation etc.

Plus, I have spoken previously to the president of the company (it is
one of the largest companies in New England) and we are on very
good terms.

Please, no more guessing or flame bait... the purpose of this thread
was to inquire about 3rd party Internet monitoring not question
whether or not there may be ulterior motives in the company's price
increase.

OK, skippy. Just my 2 cents. Don't get your undies in a twist.
js
 
A

alarman

Jan 1, 1970
0
Russell Brill said:
Why do I keep hearing the Billy Squire song "Stroke" in my head???

:))

He's gotta be a "network engineer". I can smell 'em, I tell ya.
js
 
C

Crash Gordon

Jan 1, 1970
0
Yer welcome. I used to live in Little Italy, had to help a fellow NY'er.

I understand about the diy'r. There are some people though that should not
diy! You obviously are different.

If ya need help (or parts) lemme know.

Rob


| > ah,,you're the NYC guy then?
| > did the Aux2 zone thing work?
|
| Yes, thanks for the help!!!!!
| I have done all the research but admit that I have not yet had the
| free hours to install the sensors (My wife has me busy with outdoor
| projects that I need to complete before the weather turns :)
|
| Admittedly, my interest in installing he temp & water sensors has as
| much to do with my desire to experiment and learn more about alarms as
| it does with any sudden immediate need for such monitoring. Although
| it may be hard to believe, I am a DIY more from the fun I get from it
| than from the money I save -- in fact, economically, I would do better
| to put more hours into my own business and hire someone experienced to
| work on my house but then I wouldn't have any fun...
|
|
 
C

Crash Gordon

Jan 1, 1970
0
I'm pretty sure my CS is setup for DMP, I;ve never used the internet DMP
though. I should set mine up for it, but Im too lazy.


| > I am assuming what you mean by "cheaper" providers are those Central
| > Stations that cater directly to the end user, and not those using VoIP
| > or the internet. The answer is IMO, probably not !
| >
| > These "direct to end user" monitoring services are strictly for those
| > who either don't require the services of a dealer (a small minority),
| > or those who can service their panel themselves (likely an even smaller
| > minority of the alarm buying public). Discount stations make more from
| > dealing direct to the end user than they do selling services to the
| > dealer (in the telephone industry, we used to call it "cream
| > skimming"). For example, I can get ADT monitoring for $3 monthly, or my
| > current supplier for $4.50 monthly, or I too can get service from these
| > companies for a couple of bucks a month. From my perspective, it
| > depends upon what they will do for me...test signals, cancel codes,
| > daily trouble and alarm reports etc. ADT are by far and away the worst
| > of the lot (no tests, cancel codes or reports and worst...hair trigger
| > monitoring which is the source of major false alarms). My current
| > station is nothing less than superb in every way on the criteria and
| > station support I need to service my customers base! And if I went to
| > the el cheapo monitoring stations, I would get basic signals only,
| > which might be enough for many dealers and most end users.
| >
| > So the discount station sells to you direct for $10 and makes $9 a
| > month. If they sell to me, they make $7 or $8 a month, and also have to
| > keep a fussy dealer happy with extra support services.
| >
| > However, from the perspective of an end user such as yourself, if you
| > don't need a dealer, and you don't require service, and you don't mind
| > paying a year up front, then by all means use them. In my experience,
| > you will experience just as good monitoring as you get from any of the
| > major suppliers, but without the need for an onerous long term
| > contract. Do ask exactly what they supply for the money they charge you
| > though.
| >
| > Monitoring is just another service. It IS an important part of your
| > alarm service though ! Unfortunately, the alarm industry has tied it
| > down contractually for their own benefit such that the end user is at a
| > disadvantage most of the time when he goes to get it !!
| >
| > However, don't plan on using VoIP in any of its forms for your security
| > services just to save a buck. I know some of these outfits sound almost
| > too good to be true, but don't try to go too cheap !! It's too "iffy"
| > yet in spite of what many will say. Stick with the stations 1-800 lines
| > to communicate if you are long distance from them and you won't have
| > any reason to be second guessing your decision later on....
| >
| > R.H.Campbell
| > Home Security Metal Products
| > Ottawa, Ontario, Canada
| > www.homemetal.com
| > www.flickr.com/photos/tourman
| >
|
| In my situation, I am looking for direct Internet monitoring
| (not VOIP) since I already have a network adapter (Icom module)
| connected to my DMP panel.
|
| I assume that your comments about VOIP being a bad solution don't
| apply to this setup, right?
|
| Interestingly, one national web-based company that I contacted
| advertised $9/month on their website but wanted $25/month for Internet
| monitoring of my panel which didn't make sense to me. The only thing I
| could think of is that the DMP Central office interface is nonstandard
| for them so they would need to buy/lease/use extra costly
| equipment. Any thoughts?
 
B

blueman

Jan 1, 1970
0
Crash Gordon said:
I'm pretty sure my CS is setup for DMP, I;ve never used the internet DMP
though. I should set mine up for it, but Im too lazy.

I've been very pleased with the Internet module for multiple reasons:
- Contact is faster since it doesn't require dialing and modem handshake
(this may not be significant but it is true...)
- You don't lose your regular phone connection when the alarm dials
out either during a real emergency, a false alarm, or a test
- You can remotely monitor and change settings on your alarm using
something like RemoteLink. I find this very helpful since I am on
the road a lot. Also, it makes programming a LOT easier than using
the keypad
- Finally and maybe most importantly, if the Internet connection is
down the trouble keypads signal a continuous tone and display
NETWORK -TBL. Also, the receiver, can be programmed to poll for
connectivity every X minutes and to report a failure if no
connectivity after Y minutes. This is not really feasible with an
ordinary dial-up connection.
 
M

Mark Leuck

Jan 1, 1970
0
blueman said:
Really? I use RemoteLink and it seems that there are only a few
trivial changes that need to be made on the customer side such as
changing the account number, the Remote Key, the IP address/telephone
number and the port/modem strings.

But how many dealers can download DMP panels, what if its locked out etc
etc

I would imagine that similarly on the Central Station side they would
only need to set up and assign an account number (along with billing
and address details) and perhaps download the panel info for
reference.

And how many companies can monitor anything from DMP?
Of course, the Central Station would need to physically support DMP
panels, including (Internet) network connectivity.

Am I missing something here?

No you aren't, but again he's pretty much stuck
 
C

Crash Gordon

Jan 1, 1970
0
I should by a card for my XR-200 im pretty sure my cs is setup for it...I
need to learn that setup anyway.
Do you have a glass keypad? They look cool.



| > I'm pretty sure my CS is setup for DMP, I;ve never used the internet DMP
| > though. I should set mine up for it, but Im too lazy.
|
| I've been very pleased with the Internet module for multiple reasons:
| - Contact is faster since it doesn't require dialing and modem handshake
| (this may not be significant but it is true...)
| - You don't lose your regular phone connection when the alarm dials
| out either during a real emergency, a false alarm, or a test
| - You can remotely monitor and change settings on your alarm using
| something like RemoteLink. I find this very helpful since I am on
| the road a lot. Also, it makes programming a LOT easier than using
| the keypad
| - Finally and maybe most importantly, if the Internet connection is
| down the trouble keypads signal a continuous tone and display
| NETWORK -TBL. Also, the receiver, can be programmed to poll for
| connectivity every X minutes and to report a failure if no
| connectivity after Y minutes. This is not really feasible with an
| ordinary dial-up connection.
 
B

Bob La Londe

Jan 1, 1970
0
Only if they shell out for the modem, but they are darned easy to program at
the keypad. There is also a hack. A DMP rep mentioned it to me, but I have
no clue what it is.
And how many companies can monitor anything from DMP?

They send CID just fine to any decent receive. I've got about 50 of them
on-line. Half are CID on my lines, and half are DMP format on CS lines.
Both work just fine.

Ah, there is the rub. Interent connectivity is fairly proprietary, I know
Napco's is. Still a decent CS should atleast be considering it.
 
B

blueman

Jan 1, 1970
0
Crash Gordon said:
I should by a card for my XR-200 im pretty sure my cs is setup for it...I
need to learn that setup anyway.
Do you have a glass keypad? They look cool.

No, I got my kepads just before the glass ones came out. I did feel
badly that I had just missed them but if I recall correctly, the techs
I spoke to said I wasn't missing much. I can't remember though why
they were having bad experiences with them.
 
C

Crash Gordon

Jan 1, 1970
0
I think there was a prob with the initial release that has since been
rectified. They are pricey though...but very cool looking.


| > I should by a card for my XR-200 im pretty sure my cs is setup for
it...I
| > need to learn that setup anyway.
| > Do you have a glass keypad? They look cool.
| >
|
| No, I got my kepads just before the glass ones came out. I did feel
| badly that I had just missed them but if I recall correctly, the techs
| I spoke to said I wasn't missing much. I can't remember though why
| they were having bad experiences with them.
 
C

Crash Gordon

Jan 1, 1970
0
A hack for what?




|
|
| Only if they shell out for the modem, but they are darned easy to program
at
| the keypad. There is also a hack. A DMP rep mentioned it to me, but I
have
| no clue what it is.
|
| >
| >
| >> I would imagine that similarly on the Central Station side they would
| >> only need to set up and assign an account number (along with billing
| >> and address details) and perhaps download the panel info for
| >> reference.
| >
| > And how many companies can monitor anything from DMP?
|
| They send CID just fine to any decent receive. I've got about 50 of them
| on-line. Half are CID on my lines, and half are DMP format on CS lines.
| Both work just fine.
|
| >
| >> Of course, the Central Station would need to physically support DMP
| >> panels, including (Internet) network connectivity.
| >>
|
| Ah, there is the rub. Interent connectivity is fairly proprietary, I know
| Napco's is. Still a decent CS should atleast be considering it.
|
| --
| Bob La Londe
| Fishing Arizona & The Colorado River
| Fishing Forums & Contests
| http://www.YumaBassMan.com
|
|
|
| --
|
|
 
M

Mark Leuck

Jan 1, 1970
0
Bob La Londe said:
Only if they shell out for the modem, but they are darned easy to program at
the keypad. There is also a hack. A DMP rep mentioned it to me, but I have
no clue what it is.

It's like this, sure getting it online IS possible but how much do you want
to bet that 99% of the installers out there will know jack about DMP? It's
just not something people run into every day or even WANT to do with it.

Anytime I get calls on that brand its a changeout, just not worth hassling
from a central station point of view
They send CID just fine to any decent receive. I've got about 50 of them
on-line. Half are CID on my lines, and half are DMP format on CS lines.
Both work just fine.

I know, we have a few online as well, again it becomes a question if if its
something someone else wants to deal with it
Ah, there is the rub. Interent connectivity is fairly proprietary, I know
Napco's is. Still a decent CS should atleast be considering it.

No they shouldn't, its not that anything is wrong with the system it's as
always the nature of the company, if you aren't a DMP dealer forget it.
 
C

Crash Gordon

Jan 1, 1970
0
If there is I've not figured it out, or even heard of anyone doing so in the
10+ years I've been using DMP.


| | >A hack for what?
|
| Installer code.
|
|
| > | > |
| > |
| > | Only if they shell out for the modem, but they are darned easy to
| > program
| > at
| > | the keypad. There is also a hack. A DMP rep mentioned it to me, but
I
| > have
| > | no clue what it is.
| > |
| > | >
| > | >
| > | >> I would imagine that similarly on the Central Station side they
would
| > | >> only need to set up and assign an account number (along with
billing
| > | >> and address details) and perhaps download the panel info for
| > | >> reference.
| > | >
| > | > And how many companies can monitor anything from DMP?
| > |
| > | They send CID just fine to any decent receive. I've got about 50 of
| > them
| > | on-line. Half are CID on my lines, and half are DMP format on CS
lines.
| > | Both work just fine.
| > |
| > | >
| > | >> Of course, the Central Station would need to physically support DMP
| > | >> panels, including (Internet) network connectivity.
| > | >>
| > |
| > | Ah, there is the rub. Interent connectivity is fairly proprietary, I
| > know
| > | Napco's is. Still a decent CS should atleast be considering it.
| > |
| > | --
| > | Bob La Londe
| > | Fishing Arizona & The Colorado River
| > | Fishing Forums & Contests
| > | http://www.YumaBassMan.com
| > |
| > |
| > |
| > | --
| > |
| > |
| >
| >
|
|
|
| --
|
|
 
B

blueman

Jan 1, 1970
0
Mark Leuck said:
It's like this, sure getting it online IS possible but how much do you want
to bet that 99% of the installers out there will know jack about DMP? It's
just not something people run into every day or even WANT to do with it.

Anytime I get calls on that brand its a changeout, just not worth hassling
from a central station point of view

Interesting... when I was speccing out my alarm, I posted on the
group and got the response that DMP is top-of-the-line.

Is the problem you are referencing here just that the system is not
that common and/or expensive to support or are you saying that there
are intrinsic problems with the DMP system?

Thanks
 
C

Crash Gordon

Jan 1, 1970
0
Call it exotic.

A lot of guys don't want to make a committment to a product line that
requires minimum purchases, factory training, stuff like that. It's great
stuff, I've been using it for more than 10 years. And it's not made in China
or Mexico.


| > | > >
| > >
| > > Only if they shell out for the modem, but they are darned easy to
program
| > at
| > > the keypad. There is also a hack. A DMP rep mentioned it to me, but
I
| > have
| > > no clue what it is.
| >
| > It's like this, sure getting it online IS possible but how much do you
want
| > to bet that 99% of the installers out there will know jack about DMP?
It's
| > just not something people run into every day or even WANT to do with it.
| >
| > Anytime I get calls on that brand its a changeout, just not worth
hassling
| > from a central station point of view
|
| Interesting... when I was speccing out my alarm, I posted on the
| group and got the response that DMP is top-of-the-line.
|
| Is the problem you are referencing here just that the system is not
| that common and/or expensive to support or are you saying that there
| are intrinsic problems with the DMP system?
|
| Thanks
 
M

Mark Leuck

Jan 1, 1970
0
blueman said:
Interesting... when I was speccing out my alarm, I posted on the
group and got the response that DMP is top-of-the-line.

I'm sure the equipment is great stuff, I can say in my opinion the middle
and low-end models don't match what other brands are out there but the
quality is excellent
Is the problem you are referencing here just that the system is not
that common and/or expensive to support or are you saying that there
are intrinsic problems with the DMP system?

My problem with the brand is if you aren't a dealer you get nada
 
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