Warning - LG Electronics - No Aftersales Service

[Marty]

after going to the lg website and lookong up the prices of the rear
projection tv's u said that u paid $9000 for the one u bought.when i looked
at the prices not one of there tv's where priced above $7499 rrp.also what
model did u get or do u won't me to give u some model number's so that u can
still carry on with your lies?

I want you to learn some basic english and grammar so your messages are at
least comprehendable.

 

[Krispy]

Why didn't you take it back the moment you discovered the fault. You would
of had a chance of getting it replaced especially within 7days of purchase.
BUT Agree some of the people at LGE are not the most desirable to be dealing
with.

The Managing Director doesn't know whats going on down there, so why bother
him about one sale on a LCD screen, which may take a few weeks to get
repaired.
I know its wrong you spend $9000 and have to wait for it to be fixed before
use. Thats why you take it back within 7 days and DEMAND a replacement. If
not tell them to consult there lawyer and ask them to read the law again.
There is a cooling off period where you may change your mind or get replaced
if faulty. After that it is upto the manufacture to get there act together
to provide the best service.

I would not BUY LG to start with. Remember Goldstar. Remember how bad the
quality of drives and monitors were back then.

But this doesn't make them any better than SONY. ow Sony are just dickheads.
Customer spent $1400 on a screen and it stopped working within 20min
of use. So we sent it back to sony and sony said we have no stock of that
colour, yet the person dealing with it wrote us down as having a white
(beige frame screen) when we had a black frame screen so we waited 4 weeks
and finally got a replacment if the screen when if the person did her job
and was not so colour blind we could have had a new screen within 5 days

 

[Noddy]

Oh god, how the heck would I know. But we aren't talking about any
other faults, we are talking about this fault that has caused this
chain of events.

I'm aware of that.

However, you seem to be of the opinion that the nature of the fault is
important in justifying his complaint, and I was wondering why he should be
prepared to accept *any* faults at all in a brand new item.

 

[Koenig]

I'm aware of that.

However, you seem to be of the opinion that the nature of the fault is
important in justifying his complaint, and I was wondering why he should be
prepared to accept *any* faults at all in a brand new item.

Partly. In this case it would provide a bit of context to the whole
sitaution.

--
Trev

"I took the liberty of fertilising your caviar"

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[Michael]

** We have another *** live *** one.

Way to snip the post and evade the issue.

Is the moon full tonight ?????




............. Phil

No, are you trying to make up for that with stars?

 

[Michael]

** LCD screen technology is not usually defect free - never has been.
Even expensive LCD projectors have a few defects - at least - they are not
visible unless you go on a witch hunt for them.

Dead pixels are easily visible, especially on a large projected screen
that's regularly viewed, and certainly not every panel has at least a few of
them.

The issue is all about the
extraordinary cost to make perfect ones. If you did not pay the price for a
perfect one - then you have no grounds to whinge.

Do you think there was a more expensive, same model, TV beside his one with
'defect free' advertised?

 

[Noddy]

for

Do you think there was a more expensive, same model, TV beside his one with
'defect free' advertised?

Lol

It was a pretty ridiculous comment, wasn't it?

 

[Phil Allison]

"Michael" <

"Phil Allison" <

Way to snip the post and evade the issue.

** A live one and a liar.



............ Phil

 

[Evil Brian]

Bok,

Learn to read - the MW-60SZ12 has a RRP of $11,249. Go and check
http://au.lge.com/prodmodeldetail.d...delCodeDisplay=MW-60SZ12&model=Select+a+model

On the subject of the main thread, I also own this same model (paid only 8K
at Harvey Normans in Melbourne, with two years interest free and no deposit)
and the Power supply shat itself after only 8 weeks. An LG repairer came out
within 2 days and replaced it immediately, all for free under warranty. I
couldn't have been more pleased with the service, but was a little
disconcerted to be told by the repairer that it was a good thing I had an
extended warranty because they've had to do a lot of repairs on that model.
I haven't had any other problems with it.

 

[Rod Speed]

He is impatient - he bypasses his service
agent to try and secure a part from LG directly.

He never said anything like that. Thats just
YOUR misinterpretation of what he actually said.

He is a hot head

You dont know that either.

- multiple faxes to the General Manager

ONLY after the appropriate bits of LG ignored him.

- useless
Wrong.

and only usually done to get some quick action

Or some action at all if you're getting ignored.

(usually down to impatience on the customers part).

Wrong again.

Its the only thing that makes any sense if the
appropriate bits of that organisation are ignoring you.

 

[Rod Speed]

Well, what was he doing?

Keep the TV until the part it needed was available at the service
agent to minimise the time that he would be without the TV.

Perfectly reasonable when the service agent didnt have the
part and the TV was usable without that part being swapped.

His original post talked about him ringing up trying to secure a part.

Nope, not in the sense you claimed.

Yes, I agree, but again it comes back to there is no way LG
are going to carry out that customers request on behalf ot he
service agent - its inappropriate and not his place to be asking.

That is just plain wrong with reserving the part for that
service agent if it is in stock and infoming the customer
that that part isnt currently in stock if it isnt.

Repair details are directed through the qualified
service agent, not the general public.

Irrelevant to what he was trying to do. Yes, the service
agent should have done that, and when they werent
prepared to do that, that was a reasonable approach.

Still futile.

ONLY because LG is completely fucked as far
as after sales service is concerned, as he said.

Any operation with a clue should have have put the boot
into their minions when they had fucked up so badly.

Clearly the problem with LG is that the GM is
hopeless too, or at least the GM's front monkey is.

Considering the service agent wouldn't have a clue what the real
fault was until he was able to take the unit away for inspection.

You dont know that either.

 

[Rod Speed]

[email protected] (Paul) wrote

They are under no obligation at all to deal with you in this
matter - the service agent is the one you should be dealing with.

Wrong with a fault that was there straight out of the box.

The law requires a replacement with a TV which doesnt have any
faults, or a refund, or a repair, and that choice is the customer's
with a fault that has been there straight out of the box.

You are impatient for the return of your TV

Perfectly reasonable to not let them take
the TV until they have the part required.

and have done some stupid things.

Not one.

You have made plenty of stupid assumptions.

Yawn. Sending multiple faxes to the GM was the wrong thing to do, OK?

Wrong. Not when the other apes are ignoring you.

There is that impatience again.

Wrong again.

 

[Michael]

"Michael" <


** A live one and a liar.

With Google as my witness, you've just snipped bits and evaded the issue yet
again. Doesn't exactly lend much credibility to your accusation now, does
it?

 

[Phil Allison]

"Michael" <

"Phil Allison" <

With Google as my witness, you've just snipped bits...

** No need to repost your asinine insults.


and evaded the issue


** I am evading yet another know nothing lunatic.

again. Doesn't exactly lend much credibility to your accusation now, does
it?

** Like I said - we have another live one, you.



............. Phil

 

[Franc Zabkar]

I have no idea, but I expect if it's mentioned in the warranty documentation
that's included with the device it's in the same boat as the Microsoft end
user licence agreement.

The Microsoft ELUA is subject to all kinds criticisms and complaints, as
it's something you generally can't read and agree to until *after* you've
pushchased their software....

Well, I checked Mitsubishi Electric Australia's warranty card for
"Diamond View PC and Graphic Monitors" and found no reference to any
dead pixel policy, nor to any pertinent exclusions. There was no
mention of it in the user manual either. So I guess that means pixel
failures are covered.

OTOH, the MEA website *does* have a current "Pixel Defect
Specification" for my monitor model (DV152):

http://www.mitsubishi-electric.com.au/files/tft/pixel_specs/DV152-DV158_Info_Sheet.pdf

The document states the following:

"TFT panel manufacturers have to decide how many “broken dots” to
tolerate before rejecting the whole panel. All manufacturers allow for
a number of defects."

The choice of language in this document raises the oxymoronic
question, just how many "defects" should a manufacturer (or consumer)
accept before a product is considered "defective". ;-)


- Franc Zabkar

 

[Franc Zabkar]

I want you to learn some basic english and grammar so your messages are at
least comprehendable.

I believe that should be "comprehensible".


- Franc Zabkar

 

[Koenig]

Keep the TV until the part it needed

I am not at all concerned about what he should have done - it is what
he did do is what is at issue here.


--
Trev

"I took the liberty of fertilising your caviar"

Fan Made DVD Commentaries - http://www.geocities.com/mmmcommentaries
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[Franc Zabkar]

Bok,

Learn to read - the MW-60SZ12 has a RRP of $11,249. Go and check
http://au.lge.com/prodmodeldetail.d...delCodeDisplay=MW-60SZ12&model=Select+a+model

It's an "LCD Projection Monitor(No Tuner)", not a TV as the OP
described it.


- Franc Zabkar

 

[Koenig]

Irrelevant to what he was trying to do. Yes, the service
agent should have done that, and when they werent
prepared to do that, that was a reasonable approach.

No, it isn't reasonable. It is utter chaos to have both the service
agent and the customer trying to secure parts from an area that should
only be dealing with the service agent ie. business end of things.

ONLY because LG is completely fucked as far
as after sales service is concerned, as he said.

And only he said.

You dont know that either.

Unless LG are employing psychics as their service agents there is no
way they would know until they inspect the unit, and to make an
assessment without doing so is not the way to do it.


--
Trev

"I took the liberty of fertilising your caviar"

Fan Made DVD Commentaries - http://www.geocities.com/mmmcommentaries
VizPoets Filmmakers - http://www.vizpoets.com
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[Koenig]

Wrong. Not when the other apes are ignoring you.

"Apes". OK. I can see they would be receptive to your comments also.


--
Trev

"I took the liberty of fertilising your caviar"

Fan Made DVD Commentaries - http://www.geocities.com/mmmcommentaries
VizPoets Filmmakers - http://www.vizpoets.com
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