Warning - LG Electronics - No Aftersales Service

[Rod Speed]

Yes he is.

Nope, you aint.

Bullshit.

Read the trade practices act, fuckwit.

Or the simplified version at
http://www.accc.gov.au/content/index.phtml/itemId/319431/fromItemId/319187
http://www.accc.gov.au/content/item...le40aae47bb685c&fn=Warranties and refunds.pdf
that's obviously intended for pig ignorant cretins like you that
cant actually manage to read and comprehend the legislation.

 

[Rod Speed]

Well I have to say that if I had paid $9k or so for a TV
I would want it to be bloody perfect, that is for sure.

And that is what you are legally entitled to.

Unfortunately many purchases dont understand the
difference between the merchantable quality and fit for
purpose sections of the FTA and the warranty provisions
and dont realise that if it isnt perfect out of the box,
you should put the boot in immediately, not put up
with the defect and get it repaired under warranty.

That can be a bit hard with a shiny new toy, in spades
when it isnt perfect out of the box, but its well worth it
for minimum hassles because not only are you dealing
with the retailer rather than the manufacturer or service
agent, you have that very powerful weapon of being
able to demand and get a full refund at that time.

If it wasn't then I would be back at the retailer at the
first opportunity wanting a replacement or refund.

Yeah, me too. And since I have normally ensured that
its one of the best prices around with something that
expensive, I would normally demand one that doesnt
have the defect and if they all do, demand a refund.

The reason I wonder what the actual fault is,

Yeah, he has been suspiciously quiet about that.

is because from my reading of the act an item has to be
faulty under certain guidelines such as a broad "defective",
not fit for the purpose, not of merchantable quality
etc, for refund or replacement.

Correct. And the most important thing is that the defect
has to have been there out of the box, not something
that shows up later after its been used for a while.

The merchantable quality and fitness for purpose also covers
goods that dont manage what they are intended to be used
for without failing much earlier than they should have.

And if it needs to be repaired much too often, its clearly
not of merchantable quality either and the customer can
choose to accept either a full refund or a replacement with
another item which doesnt fail at that unaccepible rate.

This makes me wonder out loud whether it was a fault he had
been aware of at the time of purchase, but later found annoying.

He appeared to be saying in his original that it wasnt a major
problem and that he was prepared to live with it until he could
organise a repair that meant he wouldnt be without it for long.

 

[Rod Speed]

Some fuckwit failed toaster repair monkey claiming to be
Phil Allison <[email protected]> desperately attempted
to bullshit its way out of its predicament in message
and fooled absolutely no one at all. As always.

No wonder it got the bums rush.

 

[Rod Speed]

Some gutless fuckwit desperately cowering behind
just the puerile shit it always ends up having to resort
to when its got done like a fucking dinner, as always.

 

[Noddy]

** Noddy would have to lift his game dramatically to rate the title of
moron.

Yeah, yeah, whatever.

Tell your story walking, pal. You've done a *fine* job of proving to
everyone just what a ignorant imbecile you are...

 

[Phil Allison]

"Noddy" <

"Phil Allison"


Yeah, yeah, whatever.

** QED.

Tell your story walking, pal. You've done a *fine* job of proving to
everyone just what a ignorant imbecile you are...

** Noddy has just done a first rate job of proving what a worthless troll
he is.




.............. Phil

 

[Koenig]

A warning to people who like me are attracted by LG's electronics

products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

This I don't understand. Why did you have to take 3 half days off? One to
drop it down, one to pick it up. What's the third?

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

Of course they did. You aren't a repair firm looking for a part - you are a
member of the public wanting to ring up and "reserve" a spare part. They
are not a library, and LG themselves do not directly deal with the public
(certainly not in the case of repair). That you thought you could take this
course of action shows how high your level of frustration was "they are
taking too long, *I'll* do it dammit!".

I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit.

You *think*? And you are not entitled to a replacement unit - that your
existing unit had an ambigious timeframe for repair is regrettable, but
that's the way it is. Its the same with any repair job - sometimes parts
take time to get there.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

Now, that is bad.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable.

If you are motivated enough to want to speak to the Managing Director, then
you have already been certified by the company as a lunatic. A lunatic who
thinks "going to the top" will solve it all.

Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

Most of us will be patient and won't try to speak to the Managing Director
about possibly baseless allegations.


Trev.

 

[Zhod]

And if it needs to be repaired much too often, its clearly

not of merchantable quality either and the customer can
choose to accept either a full refund or a replacement with
another item which doesnt fail at that unaccepible rate.

I dont know whether that is the case - it certainly isnt the case with
'lemon' cars where people have been unable to make the car companies replace
the lemon entirely.

 

[Phil Allison]

"Koenig"

If you are motivated enough to want to speak to the Managing Director, then
you have already been certified by the company as a lunatic. A lunatic who
thinks "going to the top" will solve it all.

** ROTFLMAO




............ Phil

 

[Noddy]

This I don't understand. Why did you have to take 3 half days off? One to
drop it down, one to pick it up. What's the third?

They probably made arrangements to send someone out a few times before
taking it away.

Ever had Foxtel?

[..]

If you are motivated enough to want to speak to the Managing Director, then
you have already been certified by the company as a lunatic. A lunatic who
thinks "going to the top" will solve it all.

Jeez, nice of you

Ever met anyone in a position *above* middle management who has the
slightest clue what goes on at "street level"?

Ever thought if you were in that position that you'd like to get an
outsider's perspective?

Do you *really* think that someone who feels they're being fobbed off is a
lunatic for wanting to seek a higher authority?

Most of us will be patient and won't try to speak to the Managing Director
about possibly baseless allegations.

Giving the guy the benefit of the doubt and assuming his story is true, he's
*already* waited three weeks for his nine thousand dollar tv set to be
repaired and returned to him.

Calling the managing director might not be the right approach, but how long
do you think he should wait before making a complaint of some kind?

More importantly, how would you react if it was *your* nine grand?

 

[Noddy]

** ROTFLMAO

You're very easily amused Phil....

Oh, and ****** the context, you retard

 

[Koenig]

They probably made arrangements to send someone out a few times before
taking it away.

Ah, I see. Forgot about the size of the beast.

Ever met anyone in a position *above* middle management who has the
slightest clue what goes on at "street level"?

Yes. But I suppose such a general question could never get the answer you
were after...

Ever thought if you were in that position that you'd like to get an
outsider's perspective?

Not really. I'd be chasing my tail till Doomsday if I listened and
implemented every customer *suggestion*.

Do you *really* think that someone who feels they're being fobbed off is a
lunatic for wanting to seek a higher authority?

Yeah, I do. It smacks of an impatient and hot-headed customer, who feels
they are totally in the right, and don't want to really solve the situation
as such, they just want to get somebody else in trouble and make a lot of
noise.

Giving the guy the benefit of the doubt and assuming his story is true, he's
*already* waited three weeks for his nine thousand dollar tv set to be
repaired and returned to him.

Three weeks isn't that bad. We also don't know what the fault was (I don't
think he has mentioned it in any follow-ups.)

Calling the managing director might not be the right approach, but how long
do you think he should wait before making a complaint of some kind?

I don't know enough about the situation to make that sort of call - but
repeatedly faxing the GM won't help his case.


Trev.

 

[Rod Speed]

I dont know whether that is the case

Yeah, many arent aware of their basic consumer law rights.

Heaps of retailers arent too.

- it certainly isnt the case with 'lemon' cars where people have
been unable to make the car companies replace the lemon entirely.

Yeah, it gets more complicated with very expensive stuff like cars.
You likely could win in court on that, but thats a very expensive
proposition with a big risk of ending up bankrupt if you lose.

Much safer with cheaper stuff when the small claims
system will usually **** the retailer over on that, with
only your time at risk if they dont find in your favour.

http://www.accc.gov.au/content/index.phtml/itemId/319431/fromItemId/319187
spells it out reasonably readably, particularly the sections on
merchantable quality and when you are entitled to a refund.

 

[Rod Speed]

This I don't understand. Why did you have to take 3 half days off?

Presumably they arranged to show up 3
times and only showed up the last time.

One to drop it down, one to pick it up. What's the third?

One and two no shows, they did show up the third time.

Of course they did. You aren't a repair firm looking for a part - you are
a member of the public wanting to ring up and "reserve" a spare part.
Wrong.

They are not a library,

Nothing to do with librarys.

and LG themselves do not directly deal with
the public (certainly not in the case of repair).

Irrelevant to what he wanted to do.

That you thought you could take this course of
action shows how high your level of frustration
was "they are taking too long, *I'll* do it dammit!".

Nothing like what he said. He clearly wanted to keep
the TV until the part was available at the service agent,
to ensure that the time without the TV was minimised.

You *think*? And you are not entitled to a replacement unit

Wrong when the fault was present out of the box.

- that your existing unit had an ambigious timeframe
for repair is regrettable, but that's the way it is.

Nope, not with a fault that had always been there, out of the box.

Its the same with any repair job - sometimes parts take time to get there.

Doesnt apply with a fault that's always been there, out of the box.

Now, that is bad.

If you are motivated enough to want to speak to the Managing Director,
then you have already been certified by the company as a lunatic.
Bullshit.

A lunatic who thinks "going to the top" will solve it all.

Sometimes it does. I've done it myself.

Most of us will be patient and won't try to speak to the
Managing Director about possibly baseless allegations.

Only the fools.

 

[Phil Allison]

"Rod Speed"

Bullshit.

** So says usenet's most notorious kook and robot lunatic.

Sometimes it does. I've done it myself.

** Says it all - really.



............ Phil

 

[Phil Allison]

"Noddy" <

"Phil Allison" >

You're very easily amused Phil....

Oh, and ****** the context, you retard

** Bigears is watching you - and his ears have gone all red.




........... Phil

 

[Noddy]

Yes. But I suppose such a general question could never get the answer you
were after...

To a degree.

I've often wondered if the upper level management of a company that uses an
automated telephone system ever goes "outside the loop" and calls in, just
to see what it's like for the rest of the world to get through.

Not really. I'd be chasing my tail till Doomsday if I listened and
implemented every customer *suggestion*.

No one's suggesting you have to listen to them all, but the people who
listen to *none* are the ones you find working at McDonalds.

Yeah, I do. It smacks of an impatient and hot-headed customer, who feels
they are totally in the right, and don't want to really solve the situation
as such, they just want to get somebody else in trouble and make a lot of
noise.

Smacks? You're kidding, right?

As I said, assuming this guys story is true, what would your reaction be to
buying a nine thousand dollar tv set, onty to get it home and find there's
something wrong with it?

Any normal person wouldn't be amused, right?

Then, after three weeks of not having your brand new TV, wanting to go over
the head of the person who "can't tell you how long it'll be before its
ready" is impatient and "hot headed"?

I must need Prozac

Three weeks isn't that bad. We also don't know what the fault was (I don't
think he has mentioned it in any follow-ups.)

True, but it's irrelevant really. It either had a fault or it didn't, and if
it did it needs to be repaired.

Whether the fault was something that stopped it from working properly (or at
all), or was purely something cosmetic is beside the point.

I don't know enough about the situation to make that sort of call - but
repeatedly faxing the GM won't help his case.

I don't either, but I'm a firm believer in the saying that you get further
in this world with a kind word and a gun, than you do with just a kind word.

 

[Duck Von Burger]

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.


Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

Just an observation:-

LG = "Lucky Goldstar"

New Name, Same old Junk !

 

[Franc Zabkar]

What exactly was "the small fault"? A description of the actual
problem may put things into perspective.

Judging by your lack of response to this question, I can only conclude
that the "small fault" must be embarrassingly trivial. Is it? When you
front up to the Small Claims Tribunal, will you keep this mysterious
blemish a secret from them too? ;-)


- Franc Zabkar

 

[Phil Allison]

"Franc Zabkar" <[email protected]

Judging by your lack of response to this question, I can only conclude
that the "small fault" must be embarrassingly trivial. Is it? When you
front up to the Small Claims Tribunal, will you keep this mysterious
blemish a secret from them too? ;-)

** What do you reckon it just was a few dead segments in the LCD module -
and the lunatic has harassed and threatened LG staff and sub contractors to
force them to place it ?

Also - the lunatic did not go to Fair Trading since he realised he would
not likely win.




............. Phil