Why Use A Business Telephone System For Your Business?

[TimothyManton]

Can any body please suggest me that why use a business telephone system for your business? what is the benefits and how to choose the right business telephone systems?

 

[davenn]

multiple lines to outside world
multiple individual extensions around the business
ability for internal calls between extensions

all pretty basic stuff

Dave

 

[kpatz]

Spam???

 

[flippineck]

I was a telephone engineer working for a "business communications specialist" for many years. I loved the job as a young man but I wouldn't have the energy now. I believe the benefits of a PBX are very often hugely oversold by the sales arm of these businesses!

I very often came across the on-site situation that the customer was asking impossible things of the system on the basis of "the salesman said so". My advice to any potential customer for these systems is to ask very specific questions indeed before ordering, and do plenty of background research.

I don't think the oversell was entirely down to pure dishonesty. There was an attitude in the sales department where I worked, that as long as the system in question sported a vaguely close feature to the one specifically demanded by the customer, at install time "the engineer would sort it".

Not always possible! Led to many arguments at 10 to 5.

 

[davenn]

I was a telephone engineer working for a "business communications specialist" for many years. I loved the job as a young man but I wouldn't have the energy now.

we come from the same background

I believe the benefits of a PBX are very often hugely oversold by the sales arm of these businesses!

I wonder specifically where you saw the problem, I didn't encounter that when I was doing that work in New Zealand

Dave

 

[flippineck]

Lack of proper training for engineers & too-harsh targets for sales. I survived in the job simply because I was prepared to put in so many unpaid hours outside the 9 to 5, I just found it interesting. I found there was a real cameraderie amongst telecom engineers both onsite and online and that helped immensely in both tangible and intangible ways. No family to look after at the time so it didnt matter me spending unlimited time training myself.

A lot of the guys I worked with ended up having big arguments with management because they (quite rightly really) weren't prepared to spend endless hours winkling out programming manuals & advice from the internet in their own time, and demanded to be sent on the proper manufacturer training courses, at huge expense to the company.

When management refused, the sales teams ploughed on regardless of whether the engineers had been trained, had trained themselves, or were simply clueless.

End result, chaos..

 

[davenn]

WOW ... what a freakin nightmare !

D