Repairing GEM novoPiano DP-25

(*steve*)

¡sǝpodᴉʇuɐ ǝɥʇ ɹɐǝɥd
Moderator
Jan 21, 2010
25,510
Joined
Jan 21, 2010
Messages
25,510
Last night I collected a fairly sad looking (mostly dusty) electronic piano and I set about repairing it. Most of the keys worked, but some were quiet, and some didn't react properly if pressed and released quickly several times.

I looks a lot like this:

attachment.php


I Googled for any useful documentation, but found nothing. :(

Just in case anyone else ever needs to repair one of these, here is some information you may find useful:

1) leave it on its stand while you work on it as it provides better access (I didn't and I wish I had). Remove the power while you have it open -- There are live connections inside that you really don't want to touch.

2) Nine screws under the front "lip" allow the front section to come off. It sort of pivots up before being removed in a downward direction as it is clipped in behind the keyboard. Mine had a nice collection of gunk and a coin in here. There are adjustments for the "feel" of the keyboard here (I think). Electrically speaking, there is no need to adjust them. But there's probably a great need to vacuum!

3) There are two loooong bolts underneath (with hexagonal heads), and two more short bolts (with phillips heads) directly in line toward the rear of the unit. When removed these allow you to tilt up and back the top cover. Beware that the piano hinge will be under some significant stress if you leave this dangling. I'd place it against a wall or something so that it can't go much past 90 degrees.

4) In the body of the piano is the main board and the amplifier/power supply board, and a mode selection board is up under the cover. There are 3 fuses which are clearly marked. The boards are pretty well protected and were clean on my unit. However there are 2 "vents" above each set of speakers and it is more than likely that stuff has found it's way into the piano near the speakers. More work for the vacuum. Mine also had a nice sprinkling of glitter. The switches and the volume pot are a bit odd and finding replacements would be difficult. I have one non-functional momentary NO switch that I didn't bother to try to replace.

5) There are 10 bolts in 2 rows under the keyboard that need to be removed to remove the keyboard. Once you have removed these, and disconnected the earth connection, and the 2 cables connecting the keyboard to the main board, you can lift it straight up and remove it. You will need to find something to support the 2 ends of it while it is inverted so that the keys are not forcibly pressed by its weight. Under the keyboard you'll want to vacuum again.

6) Inspect the contacts. The keys have a NO and NC contact. Pressing the key moves a spring which rests against one wire and makes it connect to another wire. I presume that the delay between break and make determines the loudness of the sound produced. In my case, many of these wires (and also the springs) were tarnished or coated with something and were black. It was obvious that the connections being made were not very good. In one case a key didn't work at all. I used a cotton bud (actually *many* cotton buds -- q-tips for the Americans) dipped in isopropyl alcohol to clean the contacts and the springs. There is not much room, and the springs are quite delicate.

7) Inspect the pedals. The pedals are 2 NC contacts that open when the pedal is depressed. They connect via two 6.5mm mono jacks to the back of the piano. You need to invert the piano or remove it from the stand before you can get at these. In my case they were full of spider and insect gunk and were thoroughly vacuumed. The pivot is a solid metal shaft, and both of mine had slipped out somewhat. You need to hold the pedal in place and tap the end of the shaft gently with a hammer to get it positioned correctly again.

If some interest is the fact that it's mostly 74HC and mine had a ROM dated 1988. This unit has a heap of midi goodness that I could not evaluate or test.

I think my unit had been offered a drink and could not refuse. Liquid had entered through one vent and had made a bit of a mess on the top of one speaker, but didn't really do any damage. However I think it had also run into the keyboard and it is from there that I think it managed to get onto the key contacts.

If you're not a piano player, the "damper" connection should connect to the right pedal, which has the red connector on my unit. When the pedal is pressed the keys continue to sound for a long time after they are released. When up, the sound dies away quickly as the key is released.

The left pedal must therefore be the "soft" pedal. I can't hear what it does on this unit, but I can't hear what it does on our piano either -- I'm not the piano player. This has a black jack, and the socket is black too (and looks different to all the others). On my unit, this jack had fallen apart.

There are several more bolts underneath that you should check for tightness. Most of these hold the speakers in place, but one set hold the power transformer and you don't want that rattling around. You may need to have the unit open while you tighten any really loose ones of these as they have free nuts.

Oh, and remember to reconnect the earth to the keyboard when you put it back in!

Internally there is a "tune" trimpot, but there is also access to another trimpot near the pedal connections that allows you to adjust from slightly sharp to slightly flat.

A great weekend project. Thanks to Freecycle (where it was given away), Samantha (who gave it to me), my wife (who let me pick it up), and her niece (who will be taking it away soon) :D
 

Attachments

  • gem.jpg
    gem.jpg
    14.2 KB · Views: 7,638

Nicolas

Feb 18, 2012
2
Joined
Feb 18, 2012
Messages
2
I´m looking for spare parts for a GEM Novo Pinao DP 40, the decoder Number of Part # Ns5472146RS, do you know where i can get it, thank you
 
Last edited by a moderator:

bptsax

Mar 5, 2012
2
Joined
Mar 5, 2012
Messages
2
Did you find anywhere with parts?

My DP40 defaults on with a continuous sustain... I have tried the pedals and they make no difference, the 'soft' doesn't seem to work either... are yours the same?
 

(*steve*)

¡sǝpodᴉʇuɐ ǝɥʇ ɹɐǝɥd
Moderator
Jan 21, 2010
25,510
Joined
Jan 21, 2010
Messages
25,510
Check the pedals. Mine were really dirty and corroded. I did have to clean the contacts to make sure they always worked.

Other possible failures are the plugs. One of mine was torn right off (that's obvious) but a broken connection is less so.

Use a multimeter to determine if the pedal is working first.
 

bptsax

Mar 5, 2012
2
Joined
Mar 5, 2012
Messages
2
I had a look at them yesterday and all seems fine (although I need to get the meter out).

However, I am confused why the piano turns on with sustain (like the pedal is pushed down all the time).

But when I press the 'solo' button and then clear everything back to normal the sustain has vanished.

I really need a manual I think!
 

(*steve*)

¡sǝpodᴉʇuɐ ǝɥʇ ɹɐǝɥd
Moderator
Jan 21, 2010
25,510
Joined
Jan 21, 2010
Messages
25,510
OK, that's weird...
 

Nils

Jan 25, 2013
1
Joined
Jan 25, 2013
Messages
1
Hello Steve, i got a GEM novopiano DP 30 yesterday and need some advice.

1) The ON/OFF Button is not working because the cables were not connected. Why would somebody disconnect them? Is it dangerous to connect them again? (For the Mainboard or something when i connect them in wrong order)

2) The speakers aren't the best anymore. Is it possible to put in some new? Maybe some speakers for car audio or are 56 watts to much for the electronic? Where could i buy some new speakers? Can i use one with woofer/tweeter in one? Now there are 2 woofer and 2 separate tweeter.

3) I followed all your points so far. Today i have to clean the contacts. Some of them are completely black. I hope this will fix the not reacting keys.

btw. thank you so much for putting this online!

yyaqjhqn.jpg
 
Last edited:

(*steve*)

¡sǝpodᴉʇuɐ ǝɥʇ ɹɐǝɥd
Moderator
Jan 21, 2010
25,510
Joined
Jan 21, 2010
Messages
25,510
The main reason I can see for disconnecting the power switch is because it's faulty. You may decide that switching it off at the wall is OK.

I'd check the switch, possibly replace it, then connect it up again.

It is not totally unlikely that you would have to replace the switch with something a little different. I can't remember what the power switch looked like.

Oh look! Yours hasn't been drinking!

If you replace the speakers, the only things you need to watch out for is:

1) they are the same impedance. This is usually printed on the back of them. It may be something like 8 ohms. Car speakers are likely to be less than this, possibly as low as 2 ohms. If you can't get something exact, I advise you to use a higher impedance speaker (the sound will be quieter)

2) They have the same or greater power rating. For example, if these are marked as 5W, get something rated at 5W or larger. Noe that the there are many ways of measuring power, and I would recommend you presume the marking on these speakers are RMS power, and that you should ensure the replacements are also.

3) they physically fit. No use if they won't :)

As for the contacts, cotton buds and isopropyl alcohol. (and not too much elbow grease!)
 
Last edited:

boombasti

Dec 25, 2013
6
Joined
Dec 25, 2013
Messages
6
Dear all,
I am looking for long time, to get some information about the GEM Novo Piano
I just read the post about "DP25". Thanks for that, because it is the only documentation i found in the www
I have an old DP30. When i switch on all LED are on and the display is shown something.
Do you have a documentation about the Novo piano or an idea, what i can do? Maybe i can do a general reset or something.
I am happy for every information i can get.

Thanks in advance

Bastian
 

(*steve*)

¡sǝpodᴉʇuɐ ǝɥʇ ɹɐǝɥd
Moderator
Jan 21, 2010
25,510
Joined
Jan 21, 2010
Messages
25,510
Sorry, I was in your position too. All I know is from taking it apart and looking at it.

I would first look at the voltages from the power supply, and even consider replacing the filter caps.
 

boombasti

Dec 25, 2013
6
Joined
Dec 25, 2013
Messages
6
yes, you are right. That is the best way to start. I will check the voltage and the caps and report it.
 

boombasti

Dec 25, 2013
6
Joined
Dec 25, 2013
Messages
6
So... i checked the voltage now, directly after the transformator on the green connector block
The 14V side is ok.
The 11V side is not o.k. I measured 5-6V. When i disconnect the wire it, the voltage is up to 12V. So I think there is a defective component somwhere on the power supply board.
Do you think the caps can bring the votage down?
Thanks in advance
 

(*steve*)

¡sǝpodᴉʇuɐ ǝɥʇ ɹɐǝɥd
Moderator
Jan 21, 2010
25,510
Joined
Jan 21, 2010
Messages
25,510
That suggests to me that either the power supply is too heavily loaded (a short in the circuit somewhere) or that there is a problem with the rectifiers. Yes, there is also the possibility that the filter capacitors are faulty, but I really need to know more about what you disconnected and how you measured the voltage.
 

boombasti

Dec 25, 2013
6
Joined
Dec 25, 2013
Messages
6
Dear Steve,
thanks for the fast answer.
I measured the voltage on the green connector block on the power supply board. Bottom left corner
I disconnect the transformator cable of the green connector block. I used a normal voltage meter (RMA)
I orderd already all capacitors of the power supply board 1,81 EUR are not to much.
The rectifiers would be my next guess to.I think i will remove them an check them.
thx
 

boombasti

Dec 25, 2013
6
Joined
Dec 25, 2013
Messages
6
So, i changed the caps now. But the voltage ist still low.
I got the following values on the transformator:
Transformator conntected on the green connector block:
red1/gnd: 14,5VAC
red2/gnd: 14,5VAC
red/red: 29,5VAC
yellow1/gnd: 7,2VAC
yellow2/gnd: 6,8VAC
yellow/yellow: 12VAC
Transofmator disconnected:
red1/gnd: 14,6VAC
red2/gnd: 14,7VAC
red/red: 29,5VAC
yellow1/gnd: 11,9VAC
yellow2/gnd: 5,9VAC
yellow/yellow: 12,1V
Now it seems to me, that the transformator is on the 11V side (yellow) defect. What do you think?
I should have messured it correctly from the beginning :)
 

(*steve*)

¡sǝpodᴉʇuɐ ǝɥʇ ɹɐǝɥd
Moderator
Jan 21, 2010
25,510
Joined
Jan 21, 2010
Messages
25,510
I assume the two red and the two yellow windings have a center tap that you're calling "gnd".

If so, you're still getting some odd readings because (say) the reading across the two yellows should be the sum of the readings from each yellow to the center tap.

If you are measuring some other combination of wires, that could explain the anomalies and result in me thinking that the transformer is almost certainly OK
 

boombasti

Dec 25, 2013
6
Joined
Dec 25, 2013
Messages
6
Hi Steve,
thanks for your reply and your help!

hmmm, i have to check it.
I tought, that the wiring of the transformator is like this. (see picture)
I wrote an email to the company ACEM. They produced the transformators. Maybe i can get a datasheet of it, to be shure how the wiring is. Bild (73).jpg
 

(*steve*)

¡sǝpodᴉʇuɐ ǝɥʇ ɹɐǝɥd
Moderator
Jan 21, 2010
25,510
Joined
Jan 21, 2010
Messages
25,510
The easiest way to be sure is to connect a 1k (actually anything between 1k and 47k should be fine) resistor across your multimeter probes when making the voltage measurement. This way you won't read stray voltages that the high impedance of your meter might not load down.

Alternatively, you can also (with the power off) measure the resistance between the coloured wires and the black wire. If it is wired the way you suspect, the resistance from each red wire to the black wire should be the same and half of the value between the two red wires. The same relationship should hold between the two yellow wires and the black wire.
 

kscott214

Nov 19, 2015
1
Joined
Nov 19, 2015
Messages
1
I have just purchased a gem novapiano dp 140 grand. It does not have a scratch on the outside and is from a one owner immaculate home. When I turn it on, all lights seem to work, but then it makes crazy almost ghostly sounds. Every once in a while it stops and seems to work fine then suddenly it just starts up again. The volume gets extremely loud when the sounds start up. I cannot find any user manual or service manual for this model. Does anyone have any ideas or information that could help me? Thank you.
 
Top