Warning - LG Electronics - No Aftersales Service

[Phil Allison]

"Noddy" <

"Phil Allison"

** Lets just put back the question you posed and then snipped - Noddy:

Just out of curiosity, did you see a *single* point in the guys story that
was in any way unreasonable?

** Very naughty to snip out the context like that.

Really? Interesting.....

** Not really - control freaks are pretty boring in my book.

Does it matter?

** A "reasonable" person would have mentioned it.

This may be true, but it is his right to complain if he personally isn't
happy, no?

** The subject is Paul's post - not idiocies from Noddy's.

So, it's just *gotta* be fake.....

** Read you own question again - the operative word was "unreasonable".

such disputes.

That you know of.

** The subject is Paul's post - he claims to be stuck with no options.

That may possibly be because he has nothing further to add yet.

** There is plenty that needs explaining.

Maybe it's just me, but I'm *fascinated* that some people can see so much
about the guy and his problem in a couple of paragraphs

** It *is* just you.




.............. Phil

 

[[BnH]]

Before LG put you into a legal lawsuit for defamation,
you might want to put down all your details and details of the person you
have contacted recently
and now contact LG Australia directly.

My ex gf and a few friends have LG CRT monitor last time and the service
centre
in Botany, NSW service was awesome.

No problems whatsoever.
Drop the mon, show the receipt, called back within 2 weeks ... no question
asked.

=bob=



news:[email protected]...

 

[Ken Oaf]

A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

Do you still work for Samsung?

 

[Ken Oaf]

If you knew how many consumers threw the "...and if you don't, I'll
contact A Current Affair..." threat at companies, you'd know how
pathetic that idea is.

When people try that line on me, I give them the phone number for ACA then hang
up on them.

I have yet to see a cameraman on my doorstep. ;-)

 

[Zhod]

Its a good idea if thats the only info you have..

 

[Pepe Duran]

Phone LG and try and talk to a REAL person. If you are phoning from
interstate its a LONG wait on a STD call. Their products are O.K. there
after sales service is pathetic.
You pay for what you get.
DONT purchase LG

 

[Paul]

I wonder why Paul hasn't utilised his rights under the Trade Practices Act
and contacted the store he purchased it from? The unit was clearly defective
and he has the right to repair/replacement/refund (as the store decides).
I'd be putting the pressure on them; in fact I'd have started with them when
the fault was first noticed.

If he's going to threaten small claims action he should be doing it against
the retailer who sold him the dodgy product. He seems to have jumped the gun
by escalating his problem to LG rather than taking up his concerns with the
retailer first, IMO.

I bought from Bing Lee in Chatswood. I asked them to try and negotiate
a more efficient result. They wouldn't do anything. I am familiar with
Fair Trading. I will take the appropriate action at the appropriate
time.

Thanks for your suggestions though.

 

[none@none]

Astounded,
Almost illegible, completely ill-formated post with a huge amount of
quoted text and your own line not even separated from the rest of the
quoted garbage.

 

[Paul]

Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get involved.

 

[none@none]

ashhh: Poorly formatted post.

 

[Paul]

Thanks Rudolf. I'm in Sydney. I'm actually reasonably happy with the
service agent. They are just passing on info from LG.

 

[Paul]

No, LG Electronics are listed on Not Good Enough as a "Non Responder"
which means confirms the issues I'm having. They are not interested in
aftersales service.

But thanks for the suggestion.

 

[none@none]

Manufacturers are ok at repairing a TV if it's totally dead... ie if it
doesn't turn on at all. But as for image quality problems, that's
harder. "Progressive scan" etc is just used for marketing purposes... no
one in the LG company would actually know what it means.

 

[Paul]

Phil, you are a fool.

The point of the posting is to warn people that when they buy a
product from LG that if the product is faulty and can't be readily
fixed, then LG does not stand behind it's products. This is based on
my experience. If you or others wish to ignore the advice, that's your
choice.

Usenet is one of the best forums for discovering product flaws or
problems with companies before handing over your money. I have used
this forum on many occasions when I have been buying a product or
service. I am grateful to people who post their experiences. It saves
me the grief of going through the same.

The internet has provided a mechanism wherebye the indivual has a
voice that can be heard further than immediate word of mouth.

I don't think the post actually requested advice on what to do. I am
more than capable of that. Perhaps you should read carefully in the
future and respond with relevant comments. Eitehr a) you agree, or b)
your own experiences were different. Feel free to post them.

 

[Paul]

Write (snail mail) to the head office in Korea. That should get results. I
succeeded in getting Hitachi to repair an out-of-warranty washing machine
that way (turns out it was a crock anway - probably why they no longer sell
them here).

Good suggestion .. Thanks ..

 

[Paul]

What exactly is the point of your posting ? The comment clearly stated
that Sony and Philips have been interested when their products had
faults. You do not know how many products I buy, how frequently, and
to what value. If you have never had a faulty appliance ever, then you
are either very lucky, or you don't buy very much.

 

[Phil Allison]

Phil, you are a fool.

** Paul - your are a top posting arse.

The point of the posting is to warn people that when they buy a
product from LG that if the product is faulty and can't be readily
fixed, then LG does not stand behind it's products. This is based on
my experience. If you or others wish to ignore the advice, that's your choice.

** False premise.

Usenet is one of the best forums for discovering product flaws or
problems with companies before handing over your money.

** More false premises.

I have used
this forum on many occasions when I have been buying a product or
service. I am grateful to people who post their experiences. It saves
me the grief of going through the same.

** Same silly wrong assertions as before.

The internet has provided a mechanism wherebye the indivual has a
voice that can be heard further than immediate word of mouth.

** Perfect too for anyone intent on an illegal vendetta.

I don't think the post actually requested advice on what to do.

** Suggestions on that are gratis - go straight to hell.

I am more than capable of that.

** Paul - you are an arse.

Perhaps you should read carefully in the future and respond with relevant

comments. Eitehr a) you agree, or b)

your own experiences were different. Feel free to post them.

** Paul - you have just confirmed my worst fears about you.

Now, there is not the slightest doubt you are indeed a control freak and
a dangerous crank.





............... Phil

 

[Phil Allison]

"Paul"

I bought from Bing Lee in Chatswood. I asked them to try and negotiate
a more efficient result. They wouldn't do anything. I am familiar with
Fair Trading. I will take the appropriate action at the appropriate
time.

** Your one man, crazed vendetta will go down badly at Fair Trading.




........... Phil

 

[Paul]

What a crock of shit!!!!!!




Have a look at what he said. Comes across as a impatient person and
the customer from hell.

Not sure how you came to that conclusion ?

I have LG tv sets and lg drives and not had any bad experiences with
them. I have many mates with lg tv sets an dthey work just fine.

Yes, I have other LG products too, and they have worked fine too. But,
like others, you've completely missed the point :

As a consumer, if things go wrong, you want to know what kind of
support the supplier is going to give.

I've actually been a supporter of LG in the past because of some of
the good products they sell. I got sucked in, bought something
expensive, it failed, and they are not interested. Simple.

 

[Miro]

Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get involved.

It is dead on arrival now ....... doesnt work like it does in the manual.