Warning - LG Electronics - No Aftersales Service

[Zhod]

Vendetta?

"Paul"



** Your one man, crazed vendetta will go down badly at Fair Trading.




.......... Phil

 

[Phil Allison]

"Zhod" <

Vendetta?

vendetta

noun {C}

a long and violent argument between people or families in which one
group tries to harm the other in order to punish them for things that have
happened in the past:
- He saw himself as the victim of a personal vendetta being waged by
his political enemies.







........... Phil

 

[Sam Richards]

I like (and appreciate) this info - it will help me decide on the brand of
my next purchase on this type of gear.

Your story is truly unbelieveable ! Call a radio / TV station - they'd be
interested in hearing from you.

Just when I thought LG was OK, you might have saved me a load of dosh - I'll
avoid them like the plague.

many thanks,

- peteZ

What an AOL lamer for starting a new thread with that title.

What a wanker !!!

 

[Zhod]

Smartass

noun

a person named Phil Allison

 

[Sam Richards]

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.

Why did you spend $9000 on a poxy LCD rear projection ?

What a waste of cash.


Sam

 

[pq]

Newsflash! Posting your real name DOES NOT result in a flood of spam.

Posting your real name and if you upset a person which is mentally
unstable they can end up stalking you which is not much fun.

Never ever post your real name or use a real email address

 

[Rod Speed]

Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get involved.

He clearly said that the fault was there from new.

So its the retailer's problem legally.

Or was before the service agent got involved, anyway.

Now the best approach is to at least threaten LG with
the small claims system and use it if they ignore that threat.

 

[Rod Speed]

I wonder why Paul hasn't utilised his rights under the Trade
Practices Act and contacted the store he purchased it from?

Likely because like most people, he doesnt
realise what the TPA specifys on that.

Most retail operations dont either.

Harder to say what the story is with LG itself.

The unit was clearly defective and he has
the right to repair/replacement/refund
Correct.

(as the store decides).

Nope, as the purchaser decides, actually.

I'd be putting the pressure on them;

Gets a bit messy now that the service agent has
got involved and may well have botched the repair.

in fact I'd have started with them when the fault was first noticed.

Sure. I would have too.

If he's going to threaten small claims action he should be
doing it against the retailer who sold him the dodgy product.

Dunno, it gets more complicated now that the service
agent has got involved. I'd threaten LG with the small
claims system myself. They may well take the easy way
out of offering a brand new TV or a full refund if he has
decided that he doesnt want to risk it with LG's pathetically
inadequate backup even with a brand new replacement TV.

Best to threaten first because the small claims system
does require a personal attendance at the hearing and
that can be a nuisance, and there is a fee involved too.

He seems to have jumped the gun by escalating his problem to
LG rather than taking up his concerns with the retailer first, IMO.

Yes, but its a bit late now that the service
agent appears to have botched the TV repair.

The retailer is within his rights to tell Paul to take it up with LG, NOW.

 

[Rod Speed]

Before LG put you into a legal lawsuit for defamation,

Taint gunna happen, you watch.

you might want to put down all your details and details of the person
you have contacted recently and now contact LG Australia directly.

He already said that he had tried that and is now being ignored by them.

Since notgoodenough has LG listed as a non responder,
he likely is seeing what they are apparently well known for.

 

[Rod Speed]

Phone LG and try and talk to a REAL person. If you are
phoning from interstate its a LONG wait on a STD call.

Capped long distance calls are handy for that.

Their products are O.K. there after sales service is pathetic.

Looks like it.

You pay for what you get.

Nope, Sumsung is much better on that stuff.

 

[Ken Oaf]

Why did you spend $9000 on a poxy LCD rear projection ?

What a waste of cash.

A good point. One can have a good plasma screen for that price. Or two crappy
plasma screens...

 

[Marty]

Long answer simple , following the correct path would invalidate his
fallacious allegations and subjugate his misbegotten suggestion to the
level of pond scum where they belong

Just located your dictionary, have you????

 

[Marty]

Oh, go play on the road, Phil... oh, sorry, top posted didn't I... well,
let's scroll down further so I can't be accused of top posting or editing!!
OK kiddies - off to the bottom of the message we go, keeping up little
Phillip???

"Noddy" <[email protected]


** Just about the whole lot smacks of a control freak and a crank:

1. He avoided saying what the original "small fault" was.

2. He has libelled LG publicly on the basis of one example which only he
knows about while remaining anonymous.

3. There is ***no information*** in his story that can be checked out by
those reading it.

4. He has not availed himself of the free legal process for settling such
disputes.

5. He has not returned to explain or justify himself.




............ Phil

OK, that's better, no top posting here, eh Phil!! ;-)

Now, go play on the road, Phil. Read the thread - I count 3 - 4 people so
far with LG related issues, hardly an isolated incident, and if you haven't
been reading the OP's ongoing replies then you are as blind as you are
pathetically stupid..

Exactly what info in his story should the readers be able to check? Maybe
he should give us his address so we can all pop over to look at the telle
and raid the fridge? Get a grip on something other than yourself, wanker...

Personally, I appreciate the info provided - at least I now know that
aftersales service from LG *may* be a problem that I should consider...
Just like the problem I had with Maxtor a while ago - it didn't stop anyone
else dealing with them but at least it gave some people advance warning that
there *could* be a problem under certain circumstances..

Of course, Phil, when you live with your head up your arse, like you do, I
guess it's hard to have problems with equipment other than you own
tool.................

 

[Marty]

Before LG put you into a legal lawsuit for defamation,

Only possible if what he states didn't happen. If the OP has simply relayed
the true story of what he experienced, then there is no defamation.

you might want to put down all your details and details of the person you
have contacted recently

Why??? Presumably he has all that info in his personal file/record/whatever
and can provide it to fair trading or whoever when needed.

and now contact LG Australia directly.

Seems he tried that... They weren't interested, which is why he posted his
warning...

My ex gf and a few friends have LG CRT monitor last time and the service
centre
in Botany, NSW service was awesome.

Good for them! And the OP did state "be warned that should the product
fail, you
may have significant problems getting it satisfactorily repaired.".

Notice the "may have significant problems"... not "will have"....

No problems whatsoever.
Drop the mon, show the receipt, called back within 2 weeks ... no question
asked.

Maybe they were better looking than the OP???? ;-)

 

[John Smith]

see the number of complaints about LG on www.notgoodenough.com

There are a number of companies that seem to be outstanding at
ignoring their customers and not providing service. For those not
familiar, it is an Aussie site.

 

[zog]

Phil Allison wrote:

Also, you used Google to access usenet and supplied only a Hotmail
address - which hides your identity nicely.

unlike some people who have no clue whatever and post their full email
addy up on newsgroups, can I say SPAM MAGNET!

learn to use a spamtrap in your email

 

[Rod Speed]

[BnH] <b18ATiinetDOTnetDOTaus> wrote

Before LG put you into a legal lawsuit for defamation,

Only possible if what he states didn't happen.
If the OP has simply relayed the true story of
what he experienced, then there is no defamation.

Its more complicated than that in some states.
Truth alone isnt always a sufficient defence.

But his satifys the public interest test as well
as truth if he stated what happened accurately.

Why??? Presumably he has all that info in his personal file/record/
whatever and can provide it to fair trading or whoever when needed.

Seems he tried that... They weren't interested,
which is why he posted his warning...

Good for them! And the OP did state "be warned that should the product
fail, you may have significant problems getting it satisfactorily repaired.".

 

[Oldus Fartus]

Actually, no, warranty repairs go via service agents. Only if the
product is "dead on arrival" is the retailer required to get involved.

No - the Trade Practices Act says differently.

You haven't really explained the problem fully Dave, but if the item is
not of merchantable quality, then you are entitled to a refund,
replacement or repair at *your* option, not the retailer's, or LG's.

A brief summary of your rights are at
http://www.accc.gov.au/content/index.phtml/itemId/319431/fromItemId/319187

 

[Phil Allison]

"Oldus Fartus".

No - the Trade Practices Act says differently.

You haven't really explained the problem fully Dave, but if the item is
not of merchantable quality,

** Not the slightest chance of LG or anyone sane agreeing that is the case
here.

then you are entitled to a refund, replacement or repair at *your*

option, not the retailer's, or LG's.

** The unit had a minor fault - the above is therefore is all irrelevant.



........... Phil

 

[DJ!]

see the number of complaints about LG on www.notgoodenough.com

There are a number of companies that seem to be outstanding at
ignoring their customers and not providing service. For those not
familiar, it is an Aussie site.

It's for every Ray Martin wannabe whinger.

Cheers... Derek (DJ)
[email protected] [email protected]