Repairing a Premier Health Products PHP 2026 / 2027 Massage Chair

[mfoster7]

Hi again. I'm not clear on how deeply you want to dig into the electronics, but you can get a great initial view of much of the internals in two steps:

• After unplugging the chair, stand behind it and gently flip it on its front so that the back of the chair is facing your ceiling. The chair is heavy, so you'll want to get the assistance of an additional person to prevent it from hitting your floor too hard.
• Once the chair is flipped and the back is facing the ceiling, there are 6 screws you can remove to lift off that cover to open up the back.

From there, you can make decisions concerning what you want to investigate, including (since you didn't say in your response above) checking the possibility that something is simply jammed around the rollers preventing them from freely moving up & down.

When you're all done your investigation and putting the cover back on, I've found I had to take extra time & effort to make sure I lined up the screw holes on the cover accurately so that the back cover can be snuggly replaced with all 6 screws going in as deeply as they're designed to do.

 

[PeeWee911]

Thanks mfoster7, I will do what you say first and see what develops. Hoping for a simple fix!!
I may have to wait a bit until I start as we've just had a family emergency which will take me out of town until Mid to late March. Thanks again.

 

[mfoster7]

Hi PeeWee. When you get back in town, you might find one of the attached documents helpful. You said you're an old Avionics Electronics Tech, so perhaps something in one of them will help you pinpoint your chair's problem if it's not something simple/basic.

I believe I found these documents either earlier in this forum or elsewhere online. Anyway, there are six attached. I think the longest is only 8 pages.

I hope your family emergency isn't severe.

 

[docjsb]

First, I'd like to thank everyone for the help. I installed a new toroidal transformer VPT48-5200 from Mouser Electronics in the PHP2026 today and it worked great!

I can add that since it is 24V AC on the output side, the blue and yellow wire ordering is not critical - just so you get 24V AC to each circuit. I suggest the following consolidated procedure:

1. Unplug the unit.

2. Disconnect the old transformer connector.

3. Cut the old transformer leads near the transformer and remove the old transformer.

4. Wire the connector to the inputs of the new transformer:
4.1 Transformer Blue and Violet to the Black Connector Lead
4.2 Transformer Gray and Brown to the White Connector Lead

5. Place new transformer in the chassis. Make sure you have some minimum clearance between the 12V transformer so they are not touching. You will need a couple washers to get it snug. Connect the input connector.

6. Connect the output side:
6.1 Transformer Red to either Yellow Lead
6.2 Transformer Black to the remaining Yellow Lead
6.3 Transformer Orange to either Blue Lead
6.4 Transformer Yellow to the remaining Blue Lead

7. Plug in the unit and test.

8. Chair assembly is the opposite of disassembly.

Thanks again for all the help from Kevin, Desertrider, and all. So glad to find a readily available toroidal transformer.

Cheers!

 

[babi628]

i followed this thread all the way through, and with the advice and tips so many of you provided, was able to order the new transformer and bring my very heavy anchor back to functioning ...much to my surprise. thanks to all of you who take the time to share your knowledge with us amateurs!

 

[mfoster7]

Woot! Woot! Glad you were able to get it functioning again, especially since the chair model is long obsolete (including, apparently, the company itself). So one expensive chair back in action is good news.

 

[PhilA]

Hello Everyone,
First off thank you to so many of you for your investment of information on this post/thread. Always great to see people willing to help others out. That said, my Premier back massage chair will recline, but it won't retract from recline. I hear a clicking coming from the control box but that is it. Please know everything else on that massage chair works except that it will not go back up, even the back massage rollers work while it is in a down position. It sees like others on this thread have had a similar issue, however I did not how they were able to fix. Greatly appreciate any insight or help...Thank you!

 

[docjsb]

This is the best thread I have found for fixing my PHP 2026. However, I have more of a mechanical problem. The actuator that raises and lowers the back of the chair is grinding. The actuator functions - the motor is fine - but there is a delryn worm gear inside that is worn down and slipping. I cannot find a worm gear to match anywhere and I cannot find the same motor online anywhere. Anyone with any great ideas would be appreciated.

I have the same problem. Did you find a way to fix? I'll let you know if I find something.

 

[docjsb]

Has anybody found a replacement actuator for the recline function?

 

[bbrinkley]

Desertrider, first off, thank you so much for this EXCELLENT post. Very informative and helpful. I acquired a Massage Chair (PHP 2027) today. After moving it from a friends house, who said it worked, trucked it across Dallas, and put in my garage, we plugged it in to find it only vibrates.There is no movement at all, and remote shows 'ER' shortly after trying any action on the remote. From what I've read on your post, looks like I need one of the Toroid transformer? I've got zero electronics experience, but it looks like this is a buy a new one and swap it out with the old one type of thing, am I correct? if so, can you point me in the right decision... do I simply email that address you posted and ask for a new one for my 2027 chair? -- Thank you so much! id like this to be fixable so I don't have to BUY one !! -- Kevin

Where do we find a new Board assembly, I believe this would solve my issue. I tried writing the info @ premierhealthproducts . com and it bounced back. Not good.

OK, I'm late to the party, but appears they're out of business. Wonderful.


OUT OF BUSINESS
According to information in BBB files, it appears that the company is no longer in business. The phone numbers BBB had for this company are disconnected, and directory assistance does not have a listing for this company. BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.

FIXED! Thank you for the diagrams etc. I was able to determine it was indeed my Toroidal transformer. I was able to buy one from Mouser Electronics, part# 553-VPT48-5200 which is 112mm in diameter and has a power rating of 250VA. It fits fine by moving it a little bit. Chair now works!

Hi, do you by any chance have a manual that you could share?

 

[PhilA]

Has anybody found a replacement actuator for the recline function?

Did you ever find the actuator motor?

 

[jditt]

Hello,
I have had my PHP 2026/2027 since new circa 2004 and have used it considerably. Recently an error has been thrown when pressing any button which engages the elevator. I tore the chair apart and found that some fibrous material got caught up in the screw drive causing the elevator to stop working and also causing the ERR to be thrown. I'm not getting any resistance from the motor, so assume it is burned out. Does anyone know where to source a replacement 24V motor? The label read Omasse DC Motor -24V; Part # STL0554000, but I can't find any reference online. TIA

 

[mfoster7]

Hi jditt. I don't have the answer to your question, though I want to let you know that locating replacement parts on an obsolete electronic product like the PHP 2026/2027 chairs is difficult.

My own (which I've had since 2006) is slowly but surely dying. Less than half of the options on the controller work any more. In fact, just a few days ago I pressed the button to have the back of the seat go down a little, and it wouldn't stop until all the way down as far as it will go. Then no matter what I did, I couldn't get it to come back up. Some (only some!) of the massage roller options on the chair still work, though the rollers no longer go up & down. (All the vibrating & other roller movements are now stationary, so I have to actually move my body itself up & down to get a fuller back massage.) With my chair's latest episode of going down and not coming back up, I thought that was going to be its final act. A couple days later after contacting a local metal recycle center about taking the chair, I simply started pushing the up button quickly over & over several times. And to my surprise, the chair's back eventually returned to its up position.

All that to say, without a replacement controller, I think my chair's demise is just around the corner because replacement parts are hard to find. If no one here has a suggestion for a 24V replacement motor, your chair after 20 years may be confronted by its mortality as well...

 

[73's de Edd]

Sir jditt . . . . . .​

See if this same manufacturer but slightly different part number is in the same housing as your 24 VDC motor.
With a meter hooked up to that connectors two wires you are reading infinity ohms . . .right?
Now, why not set up your metering to read DC voltage of 24? VDC and get the chair powered up and in the right mode and switches pushed to be expecting 24VDC then being present at those wires. Is there then that 24 VDC being present ?
If so . . . . . somehow my sixth sense wants to suspicion a "one shot" thermal fuse in series with one of those two wires.
It would be mounted INTERNALLY and clamped to/kissing motor metal mass to sense overheating and ---POP--- open circuit and thereby give your "open" ohms test reading.
Your clogged gearing could account for that condition and thermal heat up.
So pop the end plates and TOTALLY track that dual wiring end to end.
You are looking for one of the two different types of thermal fuses below that will be crimp connected in series with a wire .
Sure hope that is what you will find as being your problem . . . . .


OMASSE Motors . . . . .
Parted out E bay Items . . . . . available

Masse Dc Motor 24 Volt Part No STL0510000 Came Off A Omni Massage Chair | eBay

Masse Dc Motor 24 Volt Part No STL0510000 Came Off A Omni Massage Chair.

www.ebay.com

&

Masse Dc Motor 24 Volt Part No STL0556000 Massage Chair parts OMNI microtouch | eBay

Find many great new & used options and get the best deals for Masse Dc Motor 24 Volt Part No STL0556000 Massage Chair parts OMNI microtouch at the best online prices at eBay! Free shipping for many products!

www.ebay.com

ONE SHOT Thermal fuses . . . . .


73's de Edd . . . . .



Cow Pasture Pool !

 

[jditt]

Hi jditt. I don't have the answer to your question, though I want to let you know that locating replacement parts on an obsolete electronic product like the PHP 2026/2027 chairs is difficult.

My own (which I've had since 2006) is slowly but surely dying. Less than half of the options on the controller work any more. In fact, just a few days ago I pressed the button to have the back of the seat go down a little, and it wouldn't stop until all the way down as far as it will go. Then no matter what I did, I couldn't get it to come back up. Some (only some!) of the massage roller options on the chair still work, though the rollers no longer go up & down. (All the vibrating & other roller movements are now stationary, so I have to actually move my body itself up & down to get a fuller back massage.) With my chair's latest episode of going down and not coming back up, I thought that was going to be its final act. A couple days later after contacting a local metal recycle center about taking the chair, I simply started pushing the up button quickly over & over several times. And to my surprise, the chair's back eventually returned to its up position.

All that to say, without a replacement controller, I think my chair's demise is just around the corner because replacement parts are hard to find. If no one here has a suggestion for a 24V replacement motor, your chair after 20 years may be confronted by its mortality as well...

Hi mfoster7 - Thanks much for your quick reply! My chair has been fully functional up until the fabric in the elevator trick, so we'll see if I can sort that out. Good luck with yours...

 

[jditt]

Sir jditt . . . . . .​

See if this same manufacturer but slightly different part number is in the same housing as your 24 VDC motor.
With a meter hooked up to that connectors two wires you are reading infinity ohms . . .right?
Now, why not set up your metering to read DC voltage of 24? VDC and get the chair powered up and in the right mode and switches pushed to be expecting 24VDC then being present at those wires. Is there then that 24 VDC being present ?
If so . . . . . somehow my sixth sense wants to suspicion a "one shot" thermal fuse in series with one of those two wires.
It would be mounted INTERNALLY and clamped to/kissing motor metal mass to sense overheating and ---POP--- open circuit and thereby give your "open" ohms test reading.
Your clogged gearing could account for that condition and thermal heat up.
So pop the end plates and TOTALLY track that dual wiring end to end.
You are looking for one of the two different types of thermal fuses below that will be crimp connected in series with a wire .
Sure hope that is what you will find as being your problem . . . . .


OMASSE Motors . . . . .
Parted out E bay Items . . . . . available

Masse Dc Motor 24 Volt Part No STL0510000 Came Off A Omni Massage Chair | eBay

Masse Dc Motor 24 Volt Part No STL0510000 Came Off A Omni Massage Chair.

www.ebay.com

&

Masse Dc Motor 24 Volt Part No STL0556000 Massage Chair parts OMNI microtouch | eBay

Find many great new & used options and get the best deals for Masse Dc Motor 24 Volt Part No STL0556000 Massage Chair parts OMNI microtouch at the best online prices at eBay! Free shipping for many products!

www.ebay.com

View attachment 64993

ONE SHOT Thermal fuses . . . . .

View attachment 64992
73's de Edd . . . . .

View attachment 64994

Cow Pasture Pool !

Hello 73's de Edd,
I really appreciate our quick reply and troubleshooting details. I'll have a chance to perform these steps in the next few days and will let you know how I fared. Thanks again!

 

[selfaware]

Before I begin, the date and time stamp on my post should be 12/31/24.
I have a lightly used 2026 which I'm willing to part out if anyone's interested - the main problem with the chair is that it appears the control board is flaky because the pre-programmed massages sometimes don't work properly. The chair also no longer performs the scan function when you first turn it on but all functions do work - [email protected] for inquiries.

 

[mfoster7]

Before I begin, the date and time stamp on my post should be 12/31/24.
I have a lightly used 2026 which I'm willing to part out if anyone's interested - the main problem with the chair is that it appears the control board is flaky because the pre-programmed massages sometimes don't work properly. The chair also no longer performs the scan function when you first turn it on but all functions do work - [email protected] for inquiries.

Hi selfaware.

I don't get the weird posting dates in this forum. I've had difficulty finding my own previous comments, especially since the posted dates aren't in sequence.

Anyway that aside, I appreciate your offer. My own 19-year-old PHP 2026 is dying a slow death. Sort of like yours, many of the controller functions no longer work. Actually, most of them. And the internal rollers in the back no longer go up & down, only staying in one position to now provide a one-spot massage using the few controller features that continue to work.

In order to get a "full" back massage, I need to shift my body up & down rather than passively allowing the rollers to do that for me. ;-)

Since support for this product has long been obsolete and DIY fixes with hard-to-find parts are all that remain, I'm inclined to wait until the bitter end and then buy new rather than trying to "baby" another PHP 2026 to the end of its life cycle. Especially given the expense of shipping something that large & heavy. Yikes!

I hope someone else in our "chair community" is interested in taking you up on your offer, even if only for parts.

 

[Billpartyka]

Is this thread still active? I’m looking for some help with my massage chair. Thank you

 

[mfoster7]

Is this thread still active? I’m looking for some help with my massage chair. Thank you

Bill, there's very little activity out here, but a few of us try to respond when a question comes up... depending what your question is. My own PHP 2026 is basically on life support. ;-)