Compass software

[RS]

I am trying to use Compass to program mostly Vista 20se and 20P panels
but I haven't once yet connected . Im using the Ademco CIA modem and a
Compaq laptop running Windows XP. I have change the com settings on
the laptop as recommended by Ademco , checked the CIA modem in Compass
and all other related settings but nothing . After starting the panel
with the code + # + 1 then hitting ok at the laptop everything seems
ok for about five seconds then it says modem can not be set or
something like that . I am using the phone cord that came with the CIA
and even thought the modem comes with no documentation Im pretty sure
that it is hooked up right to the panel . Anybody have a clue what
might be the problem ? I even defaulted my own panel to try it without
any previous programming and no luck . Oh most importantly I should
mention that I only really want to have it work with a direct
connection which is what I have been trying .

 

[Rory]

make sure you have your com ports set up right. What exactly is the
message?

'modem is not responding'? - if so its the Com ports settings in
windows, eg, is it plugged into Com1, 2, 3 etc? And corresponds to the
port in Compass.

Or 'modem is not set up correctly'?

If so this is a setting in compass. I cant check from here today but
can take a look at the office t omorrow.

Rory

 

[Jim Rojas]

Make sure panel account number is FFFF (#+15+#+15+#+15+#+15)
Select TELCO from the compass software.
Select first time communication.
Then do code + # + 1

That should do it...

Jim Rojas

 

[RS]

Make sure panel account number is FFFF (#+15+#+15+#+15+#+15)
Select TELCO from the compass software.
Select first time communication.
Then do code + # + 1

That should do it...

Jim Rojas

Thanks Jim, I believe I did set the account to FFFF but not sure so I
will try again and see what happens . Also I`m thinking the com
setting may not have been for the CIA modem but the internal modem in
the notebook which would also explain it .

 

[Rory]

I would disable the internet modem also, in the control panel and
system, device manager.